I'm having audio or video issues with a Workplace video call.

If you're having a problem with your camera:
  • Close any open applications that use a camera or microphone, such as other video calling or chat programs.
  • If you're making a call from the browser, make sure Workplace has permission to use your camera and microphone. You can change this in your browser settings.
  • Try restarting your browser or computer.
  • If you're using an external camera, make sure your camera is compatible with your computer.
  • Download the most recent drivers for your camera from the manufacturer's website.
If you're having a problem with your video call's sound:
  • If you have an external microphone or speakers, make sure they're connected correctly to your computer.
  • Check that your microphone isn't on mute. Some microphones have buttons to mute or unmute. If you're using a headset, it may have a mute switch on the side of the headset or on the cable that connects to your computer.
  • Close any open applications that use a camera or microphone. For example, other video calling or chat programs.
  • Make sure the other participants have their microphone set up correctly.
Learn more about audio, video and Rooms on Workplace.
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