What are the benefits of Direct Support on Workplace?
This article is only applicable to users of Workplace Advanced. You can only access Direct Support from your computer.
There are several benefits to using Direct Support:
- Admins get visibility on all support requests created by admins in the company.
- Direct support is in-product, meaning admins don't need to go outside of Workplace to get assistance.
- Admins have the ability to see the status of the tickets they've submitted to keep track of progress.